The recent payment to on your statement is directly associated with a premium subscription service that you have recently agreed to commence.



Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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Cintelet Pay

Why does my bank statement have a charge for

“Why am I being charged?”

Due to your recent premium subscription upgrade, a charge has been debited to your account of choice.  

“I am trying to pay. Why is my card being declined?”

If your payment has been declined, there is a chance that your bank has temporarily blocked the payment while they perform routine checks, due to dating website's sometimes 'sensitive nature'. 

Opt out of mobile billing payments by texting STOP to 89595.  

“I pay via my mobile phone provider. How do I cancel?”

“How do I cancel my subscription?”

The Membership section of the site has all of the relevant information and links so as to cancel any premium membership services that you have opted into. 

“What are the benefits of VIP Membership?”

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

“How can I pay for membership?”

Upgrade your membership to a premium subscription service whenever you wish by visiting the Membership section of the site to view all upgrade and payment options